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Guy who had the one specific job of burying the cable just left (after I told him the last one was cut because it was never buried) (Palm Harbor, FL)
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Guy who had the one specific job of burying the cable just left (after I told him the last one was cut because it was never buried) (Palm Harbor, FL)
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View Reddit by No_Olive1103 – View Source
Same in my back yard, different state. We worry the lawn mower may get it 1 day.
Report him to the company.
When we had our internet installed someone else had to come back to bury to cable.
Frontier Communications strung my internet line through the trees on my property in April.
Took them until now, almost 6 months later, to actually bury it.
6 months to bury a cable.
That’s charter… I can’t believe they are allowed to be a business.
This exact situation is what caused me to cancel my cable TV and internet services 5 or 6 years ago. I went to a fiber internet provider and with netflix/hule/etc… for our TV usage. Greatest household decision I’ve ever made and I wish I’d have done it even sooner. Fuck Comcast (or whoever provides cable in your area)…they all suck and are WAY overpriced.
Not sure if it’s worthy of r/funny or r/mildlyinfuriating
With my company 50′ of cable burial is free, however we are under extreme time crunch conditions, many techs would book another appointment if it is going to take a long time. With my company the worst thing you can get is a bad review which costs the tech money in terms of bonuses. I don’t know about this company but I hope a bad review stings!
Most jobs I’ve ever worked at (landscaper) those bastards never burry them more than a couple inches.
Man know how to get more business.
There is no such thing as a good cable/internet providers. We’re all just choosing the lesser of the evils. I used to bounce back and forth between the two predominant providers in our area CenturyLink and Comcast). When one contract was up, and prices were about to go up, I moved to the competitor. Rinse-repeat. I doubt I was actually doing myself any favors. But I felt better by feeling like I was leaving one for their competition.
I’d hate to be that installer’s wife
Oh it’s Spectrum – that checks out.
Can you not read? The line is clearly buried. You’re just mistaken.
You have a serious problem! The cable has risen from the grave and may soon attack any live lines it encounters in the area. Do not attempt to engage the undead cable without proper reincarnation elimination training.
I keep catching mine with my weed removal tool. It’s hurried but not deep enough
My parents had this same issue when they moved to their new place. They fixed it real quick after my mother fell and broke her wrist.
r/onejob
The installer is rarely the person who buries it. Separate contractor
I worked at “Concast” for over 7 years and here’s my take:
they probably were supposed to dispatch a contractor to bury the line but instead sent a regular installation tech who doesn’t have the training or tools to dig.
Usually because the person you spoke to on the phone put the wrong request in OR mostly in our case was because it was nearly impossible for us to put in a dig request without sending a regular tech .
Sometimes they required a normal tech to go check and then once that tech verified it needs to be buried they are supposed to send a ticket request for a contractor to bury the line. Now if a tech fails to send that request we would have to send another one (knowing that they can’t do anything)
So most of the time it comes down to a bullshit process the company has in which you wait till it ultimately gets to the right person or escalate the issue enough for a manager to take charge of your account.
The guy that runs the cable is not the same guy that buries the cable. They usually outsource to a construction company for the burying.
The guys at spectrum think I’m just some dumb hick
It’s not his fault, the guy who digs the hole didn’t dig the hole.
Because the guy who carries the shovel didn’t show up.
Any regular installer is not going to bury that. I work for a small ISP and we contract dry utility guys to do trenching and conduit. Annoying if they said they would though, also if it’s direct burial cable it should be down like 18”
for Cox, there was a department that would come back to bury wire. The inital cable tech would just lay it on the ground. But sometimes there’s weeks/months between the calls.
Ex-Spectrum field technician in Florida checking in!
Any underground drop under 150ft was required to be trenched IMMEDIATELY by the tech servicing the property before closing out the Techmobile work order. An SRO was created at job close out for any line over 150ft, which was also required to be flooded RG-11 coax and flagged every 15ft or less.
Escalate this to the field manager through the complaints department. I had to clean up bullshit like this all the time on repeat appointments after a lazy install tech was on site.
If this was a trouble call, it was an in-house Field Technician II or higher, which is absolutely inexcusable. They are provided a tool referred to as a “whomper” for line buries. I could bury that portion to 6in+ in a literal matter of seconds.
That splicing dopant looks like shit as well. Get a field supervisor on site ASAP. If you have 3 trouble calls less than 30 days apart from each other, you are GUARANTEED a field supervisor on site.
Good luck!